Customer Care Representative

Responsibilities:

• Customer Support: Respond promptly and professionally to customer inquiries, providing accurate information about products, services, and policies.
• Issue Resolution: Handle customer complaints, troubleshoot problems, and escalate complex issues to the appropriate department when necessary.
• Order Processing: Assist customers with orders, returns, exchanges, refunds, and account-related inquiries.
• Record Keeping: Maintain and update customer records, interactions, and feedback in the company’s database or CRM system.
• Follow-up: Ensure customer satisfaction by following up on unresolved issues and providing timely updates.
• Feedback Collection: Gather and report customer feedback to help improve products, services, and processes.
• Team Collaboration: Work closely with sales, technical support, and other departments to enhance the overall customer experience.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle high call/chat volumes and multitask effectively.
• Proficiency in CRM software, Microsoft Office, and customer support tools.
• Patience, empathy, and a customer-focused mindset.
• High school diploma or equivalent; a bachelor’s degree is a plus.
• Previous experience in customer service, call centers, or a similar role is preferred.