Immediate Start
New
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Customer Care Representative
Plaudit Realties and Investment ltd
Admin & Office
Real Estate
NGN
75,000 - 150,000
Easy Apply
Job Summary
A Customer Care Representative is responsible for providing excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. They serve as the first point of contact for customers, handling communication through phone calls, emails, live chat, or social media.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Customer Support: Respond promptly and professionally to customer inquiries, providing accurate information about products, services, and policies.
- Issue Resolution: Handle customer complaints, troubleshoot problems, and escalate complex issues to the appropriate department when necessary.
- Order Processing: Assist customers with orders, returns, exchanges, refunds, and account-related inquiries.
- Record Keeping: Maintain and update customer records, interactions, and feedback in the company’s database or CRM system.
- Follow-up: Ensure customer satisfaction by following up on unresolved issues and providing timely updates.
- Feedback Collection: Gather and report customer feedback to help improve products, services, and processes.
- Team Collaboration: Work closely with sales, technical support, and other departments to enhance the overall customer experience.
Requirements:
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to handle high call/chat volumes and multitask effectively.
- Proficiency in CRM software, Microsoft Office, and customer support tools.
- Patience, empathy, and a customer-focused mindset.
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Previous experience in customer service, call centers, or a similar role is preferred.
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