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Job Summary
We are seeking to add to our team, a Customer Relations Officer with the talent to convert sales in the best time possible, maintain customer base and customer relations and concerns.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Build & maintain relationships with clients.
- Convert generated leads to sales within specified time frame
- Escalating & resolving concerns as raised by clients
- Conduct reviews to ensure that clients are satisfied with services rendered
- Coordinate with internal departments to ensure that the business needs are fulfilled effectively.
- Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.
- To maintain relationships with clients and coordinate on client queries post booking formalities till possession.
- To assist the client with all queries pertaining to legal, agreement, registration, etc
- Ensure compliance with the processes and procedures made by the company and ensure its effective implementation during the complete process.
- To identify the discrepancies and keep them into the notification of the management at the right time.
- To prepare various reports on a daily, weekly, quarterly, and monthly basis.
- Excellent communication and interpersonal skills.
- Experience in the real estate industry.
- Ensure the regular monitoring of clients projects and payments and update the client on the same.
Requirements:
- Knowledge of online marketing and best practices
- Strong communication skills with a customer - oriented attitude
- Proven work as a CRM or similar role
- Solid background in lead conversion strategies
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