Customer Relationship Manager (Sales Team)

Responsibilities:

Sales Management:

• Actively sell products to sellers, focusing on wholesale customers.
• Meet and exceed sales targets through direct engagement and upselling strategies.
• Pre-sell 70% of each shipment before goods arrive in the warehouse.
• Maintain knowledge of the product catalogue to effectively guide sellers.

Customer Relationship Management:

• Develop strong relationships with sellers, understanding their specific needs.
• Serve as the primary point of contact for assigned customers.
• Provide personalised recommendations to help sellers grow their businesses.
• Regularly check in with customers to ensure satisfaction and loyalty.

Market Research & Feedback:

• Monitor market trends and customer preferences to refine sales strategies.
• Gather feedback from sellers on product quality, pricing, and service delivery.
• Communicate insights to management for continuous improvement.

Operational Support:

• Coordinate with the logistics and storage teams to ensure timely deliveries.
• Track inventory levels to align customer orders with available stock.
• Support the sorting process by identifying high-demand products for priority allocation.

Reporting:

• Maintain accurate records of customer interactions and sales activities.
• Submit weekly reports on sales performance, customer feedback, and market trends.
• Collaborate with the marketing team to plan customer engagement activities.

Requirements:

• Minimum 2 years in sales, customer service, or a related role.
• Degree in Business, Marketing, or a related field (preferred).
• Strong interpersonal and communication skills.
• Sales-oriented mindset with negotiation abilities.
• Customer-first approach to service.
• Ability to work independently and meet deadlines.
• Proficiency in basic digital tools (email, CRM software).
• Willingness to travel locally for customer visits.

Key Performance Indicators (KPIs):

• Monthly sales revenue achieved (target: XX)
• Percentage of pre-sold goods from shipments (target: 70%)
• Number of new customers onboarded per month.
• Customer retention rate and satisfaction scores.
• Feedback quality and implementation rate.

Location: Nigeria (On-site)

Remuneration: NGN 250,000 Net