Customer Service Engineer

Responsibilities:

• To seek bids for commercial and residential air-conditioning projects
• To assess, cost and quote for residential and commercial air-conditioning projects
• To supervise air conditioning projects including procurement and installations
• To supervise sub-contractors on air conditioning projects including site supervision
• To assess, cost, and quote for services including repairs and routine maintenance
• To establish and maintain a database of all customers in liaison with the Accounts department
• To persuade customers to sign service contracts for the routine maintenance of their air conditioners
• To predict the service needs of customers and make necessary arrangements to meet those needs
• To prompt listed customers and agree on convenient timing for the service calls as they fall due
• To schedule the service calls notify the Service Technicians and ensure that all service calls are made
• To attend to customers' off-contract service calls and ensure that all such calls are promptly attended to in a professional manner
• To provide necessary logistics for after-sales services
• To create a Safety program and ensure compliance by all personnel
• To procure invoices for service contracts and off–contract calls and ensure that all invoices are paid
• Carry out any other related duties, as may be required.

Requirements:

• A good first degree in engineering from a reputable university or polytechnic, preferably in Mechanical Engineering
• Working knowledge of Microsoft Excel, Word, and PowerPoint
• At least 3 years post-graduation experience in Customer Service or Sales in an engineering company is required
• Previous experience from a company that is into electrical/home appliances will be an advantage
• Good communications skills
• Good planning skills

Our ideal candidate will possess the following additional attributes:

• Coordination
• Passion for service
• Self-driven
• Good communication skills
• Customer service orientation