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1 month ago
Customer Service Executive
Nathans Limited
Customer Service & Support
Retail, Fashion & FMCG
NGN
75,000 - 150,000
Easy Apply
Job Summary
Nathans Limited owners of the largest dry cleaning Chain in Africa is looking for Customer Service Executives for our Victoria Island branch. Are you a smart, good-looking and experienced individual who is ready to move yourself to another level? If you think you are deadline-oriented, attentive to detail, and most of all organized.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Handle customer complaints, and inquiries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Identify and assess customers’ needs to achieve satisfaction
- Collecting and inspecting customer items before registering them.
- Collecting customer's items and entering them into the system
- Build sustainable relationships of trust through open and interactive communication
- Take the extra mile to engage customers.
- Reporting to the Manager and assisting in other duties as may be assigned by your superior.
Requirements:
- 2 years experience in Customer Service
- Degree from a reputable institution
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