Customer Service Officer

Responsibilities:

• Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone. 
• Allow access to other customers, guests, and other employees.
• Receives visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately
• Greet people entering the building, answer any questions, provide directions and alert staff when someone is there to meet or visit them
• Answer phones, transfer calls, schedule appointments, answer questions, give directions, and manage the flow of traffic in the office.
• Manages primary customer interface: i.e. Front Desk, Telephones, Emails, and Websites.
• Answer a multiple-line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested
• Manages Customer Database and Similar Databases
• Manage the building log of who is entering and exiting the building
• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system, and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup
• Assist new applicants who come into the building to apply for positions
• Handle filing and data entry as requested
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures). Maintain the reception area, keeping it clean and free of clutter
• Maintain office security by overseeing Security Personnel following safety and security procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep an inventory of stock
• Update calendars and schedule meetings; Arrange travel and accommodations, and prepare vouchers
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
• Interacts with customers visiting the premises and intimates them with a portfolio of products and services.
• Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to the client’s satisfaction
• Aim to provide a world-class, satisfactory experience to clients at all time
• Understanding key customer individual needs and addressing these.
• Keeping the public/customers updated on the latest products in order to increase sales.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Have a great knowledge of our products inside and out so that you can answer questions and provide adequate information to prospective clients.
• Follow communication procedures, guidelines, and policies.
• Keep a record of incoming inquiries to be able to reference them at a later date.
• Provide feedback to other departments to help improve sales, marketing, and business processes.

Requirements:

• Minimum of a Bachelor's degree in any relevant field (No HNDs)
• Minimum second Class Upper Degree
• Proven Experience in a similar role.
• 3 years Post-NYSC Experience

Preferred skills and attributes:

• Functional Competencies
• Strategic & Business Perspective
• Customer Engagement & Needs Assessment
• Product/Service Knowledge
• Market & Customer understanding
• Human Relations skills
• Information Gathering & Analysis
• Database Administration
• Patience to be able to stay calm in an intense environment
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time
• Attention to detail
• Oral Communication
• Written Communication
• Planning
• Personal organization & Personal Effectiveness
• Integrity
• Innovation/creativity (Ability to think outside the box)
• Attention to details
• Teamwork and collaboration
• Resourcefulness
• Strong work ethics
• Leadership attributes
• Strong written and personal communications skills
• Positive attitude and ability to learn quickly
• Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Strong quantitative skills
• Highly dependable, very organized, able to work independently
• Excellent clients & vendors management skills

Remuneration: NGN 300,000