Customer Service Representative

Responsibilities:

• Answer customer inquiries via phone, email, live chat, or in person.
• Provide accurate information about products, services, and company policies.
• Handle and resolve customer complaints promptly and professionally.
• Process orders, returns, refunds, and exchanges as needed.
• Maintain customer records and update databases with necessary information.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure their concerns are addressed.
• Meet or exceed customer service performance metrics.
• Aid in developing and improving customer service procedures and policies.
• Stay updated on company products, services, and industry trends.

Requirements:

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Proven experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and remain calm under pressure.
• Proficiency in using customer service software, CRM systems, and Microsoft Office.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours, including weekends or holidays if required.
• Experience in a call center or customer-facing role.
• Knowledge of the company’s industry and products.