Data Protection Manager

Reliance Health is on a mission to make quality healthcare accessible, affordable and delightful in Emerging Markets. We use technology to build an integrated health system that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities. This allows us to offer innovative healthcare solutions that meet the needs of our end users when they need us most.

We are seeking an experienced Data Protection Officer (DPO) who will play a crucial role in ensuring data privacy compliance and establishing data protection best practices across our operations in emerging markets. This role requires in-depth knowledge of global and local data privacy laws, cultural awareness of emerging markets, and the ability to navigate regulatory complexities across diverse jurisdictions.

Key Responsibilities:

Regulatory Compliance and Strategy

• Design, implement, and oversee a comprehensive data protection program tailored to emerging markets, ensuring compliance with local and international data privacy laws (e.g., GDPR, POPIA, LGPD)
• Monitor changes in data protection legislation in emerging regions, identifying risks and proposing adjustments to data protection policies accordingly
• Develop strategies to address regional data privacy concerns in collaboration with legal and compliance teams
  
  
  

Policy Development and Training

• Create and maintain data protection policies, procedures, and documentation to safeguard data in line with both company standards and local regulations
• Conduct regular data privacy training and awareness sessions for employees, tailored to the cultural context and specific data protection challenges in emerging markets
  
  
  

Data Handling and Cross-Border Data Transfers

• Advise on cross-border data transfer mechanisms, particularly for high-risk transfers in emerging markets, ensuring compliance with relevant international frameworks
• Evaluate and manage vendor contracts, including data processing agreements, focusing on privacy considerations and compliance with local regulations
  
  
  

Data Subject Rights and Incident Management

• Develop and oversee processes for handling data subject requests, ensuring compliance with regional legal requirements and maintaining a high standard of user experience
• Lead incident response for data breaches or privacy incidents, conducting root cause analysis and coordinating remediation efforts in collaboration with IT, legal, and regional teams
  
  
  

Risk Assessment and Data Impact Assessments

• Conduct data protection impact assessments (DPIAs) and privacy risk assessments for new projects, technologies, or initiatives, particularly those involving personal data in emerging markets
• Identify, analyze, and mitigate risks associated with data processing in regions with evolving regulatory environments
  
  
  

Stakeholder Engagement and External Liaison

• Act as the primary point of contact for regulatory authorities in emerging markets regarding data privacy inquiries, audits, and compliance reviews
• Collaborate with internal stakeholders (e.g., IT, product development, HR) to embed data privacy principles into processes, policies, and systems from the outset
  
  
  

Requirements

• Bachelor's degree in Law, Information Security, Computer Science, or a related field; a Master's degree is a plus
• Professional certifications such as CIPP, CIPT, CIPM, or equivalent
• 5+ years of experience in data protection, privacy law, or compliance, preferably with experience in emerging markets
• Expertise in international data protection regulations, particularly in regions across Africa, Asia and Latin America
• Strong cultural sensitivity and the ability to work effectively with diverse teams and stakeholders
  
  
  

Key Skills

• In-depth knowledge of NDPA, GDPR, POPIA, LGPD, and other relevant data protection regulations in emerging markets
• Strong analytical, negotiation, and problem-solving skills
• Excellent communication skills to present complex privacy concepts in a clear and accessible manner
• Experience conducting DPIAs, risk assessments, and privacy audits
• Ability to adapt to a rapidly changing regulatory landscape and communicate changes to internal teams effectively
  
  
  

Benefits

• A fantastic working environment that's fully remote
• Premium health insurance package
• Collaborative and inclusive work environment.
• Professional development, mentoring and growth opportunities
• Unlimited Leave Days: Take the time you need to recharge and rejuvenate.
• Learning & Development Benefit: We provide an allowance to support your ongoing professional growth and skill enhancement.
  
  
  

Application Process:

If you are a passionate Data Protection Specialist and are eager to contribute to our exciting projects, we encourage you to apply. Join us in shaping the future of Reliance Health and making a meaningful impact in the world of healthcare.

At Reliance Health, we are dedicated to fostering an inclusive and diverse workplace. We encourage individuals from all backgrounds to apply.