Business Relationship Officer

Responsibilities:

• Proper management of customers to ensure new businesses are won and existing businesses are maintained and grown.
• To provide assistance to fellow team members
• Manage relationships with clients to grow the existing business
• Collation of tasks from internal and external Call Notes/Meetings
• Follow up to deliver on commitments made to clients at meetings, using call notes as a guide
• Ensure resolution of clients’ complaints/requests within the agreed SLA.
• Ensuring that no receivable stays beyond 30 days with client
• Trending banks’ Reporting needs and proactively ensuring that banks subsequently get such reports without prompting
• Preparation of Requests for Implementation (RFIs), Project Request Forms (PRFs), and Project Definition Documents (PDDs)
• Follow up to get sign-offs on PRFs, RFIs, and PDDs internally
• Collation, updating, tracking, and preparation of clients’ birthdays and yuletide gift items
• Delivery of birthday and Yuletide Gifts to clients

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 5 years of experience in client relationship management or a similar role.
• Proven ability to manage and grow client portfolios.
• Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM tools.
• Ability to track, prepare, and manage reports, documents, and client deliverables.
• Experience in resolving client complaints and ensuring SLA adherence.
• Attention to detail, particularly in managing client records, birthdays, and gift deliveries.
• Strong problem-solving skills and ability to meet deadlines consistently.