Failure Analysis Engineer, SHS (Lagos, Nigeria)

Location: Lagos, Nigeria

The Team you will join: The Sun King Operations team makes sure Sun King products are produced, shipped, imported, and distributed to consumers around the world and ensures that warranty products are promptly attended to, and end of life products are disposed of. The Operations team is comprised of innovative, solutions oriented people that work closely with Sun King’s global and regional Research and Procurement, Sales, Finance, and Marketing teams to make sure hundreds of thousands of Sun King products reach last-mile consumers each month.
About the Role:
The FAE performs in-depth FA and Verification at the levels of Products usage, Mechanical, Printed Circuit Board Assembly (PCBA), Component with the technical guidance from R&P team (China). This position requires good assessment skills to identify and attribute failures to the DESIGN, COMPONENT or PROCESS levels as well as good communication skills to provide feedback to both internal and external Quality teams regarding all failures. The FAE will be also required to provide technical assistance for all levels of FA, including Home system installation, installation procedure established, local Failure Troubleshooting by the Technicians from the after sales team. Department Operations Employment Type Permanent - Full Time Location Nigeria Workplace type Onsite Reporting To Customer Quality Manager

What you would be expected to do

Perform Product and Electronic component failure assessment using appropriate tools and methods.

Regular field visit to collect / investigate / verify / resolve customer’s complaints. 

Regularly maintain West-Africa troubleshooting result done by other teams (after sales team).

Assist in the critical quality risk product control, deploy immediate actions locally for mitigating the risk.

Coordinate and work with the service team for a continuous improvement troubleshooting process. 

Give guidance (Qualification & Failure assessment) to the partner once claim occurs. 

Provide training and guidance to ensure continuous improvement of the team's technical capabilities and knowledge. 

Qualification

Bachelor’s degree or above, major in Engineering or equivalent applicable experience. 

Good Assessment and problem-solving skills with a focus on failure assessment.

Failure assessment experience in lithium ion battery, solar panel, LED, and PCBA.

Experience in electronic component failure assessment, familiarity with common electronic component failure modes and assessment methods.

Excellent communication and teamwork skills, able to work with multiple teams and coordinate work effectively.

At least 2 years’ experience in customer quality or service.

Proven track record of delivering excellent results in past experiences

Familiar with the assessment skill, 5W, 8D, fishbone

Familiar with the common electronic equipment, e.g: multimeter, AC/DC power supply, oscilloscope.

Positive and proactive can-do attitude. Willing to be hands-on. Good presentation and communication skills and able to work cross-functionally. 

Be willing to visit field / customer regularly.

What Sun King offers

Professional growth in a dynamic, rapidly expanding, high-social-impact industry

An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.

A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.

Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About Sun King

Sun King is the world’s largest off-grid solar energy company with cutting-edge product design, pioneering fintech and a grassroots installation model that provides energy to the 1.8 billion consumers across Africa and Asia who lack access to reliable electricity. Founded in 2007, Sun King sets the gold standard for off-grid solar performance and design as part of its mission: powering access to brighter lives.Sun King’s 2,500+ staff and 23,000 field agents serve 100 million product users based in 65 countries around the world. With direct-to-consumer sales active in 11 countries, Sun King is growing rapidly. Every month, we equip 330,000 homes and businesses with power and light. The needs of energy consumers in Africa and Asia are diverse. From cost-effective and durable lamps to powerful home and business energy systems as well as modern entertainment and energy storage systems, Sun King's broad array of products unlock a higher quality of life. Whether devising safe and environmentally friendly electric-powered cookers or exploring the future of pay-as-you-go mobility and vehicles in Africa to concocting ever-more-powerful solar energy solutions, Sun King’s technology team nurtures and devises scalable, inventive solutions to pressing global challenges.Sun King’s innovative pay-as-you-go financing model dismantles the upfront cost burden that blocks low-income households from transitioning from polluting and harmful kerosene fuels and gas generators to clean, affordable and green solar energy. Sun King customers can purchase products using the company’s technology-enabled, pay-as-you-go “Easy Buy” financing service, which breaks payments down into regular, affordable instalments. These payments can be made via mobile money for as little as $0.15 a day. After one to two years of payments, customers own their solar equipment outright.Though united by a commitment to serving underserved off-grid families, Sun King comprises a broad, inclusive group of individuals working across 11 countries. Sun King’s world-class roster of product designers, data scientists, logistics experts, customer service professionals, operations gurus and marketing and communications strategists work together to devise solutions to the complicated and multidimensional challenges of energy access, climate action and social inclusion.Across the diverse countries where we operate and work, we build awareness of diversity and promote equity. Sun King is committed to gender equality in the workplace. Women represent 47% of Sun King’s workforce.