Fraud Desk Officer

Responsibilities:

• Daily PayAttitude transaction review, monitoring, and trend analysis investigation.
• Periodic/monthly submission of blocked users, newly onboarded customers, fraudulent transactions, approved and declined transactions, and trend analysis.
• Makers and Checkers Report: Review of transactions done by users awaiting validation on the PayAttitude platform.
• Merchant transaction monitoring on TWO, Watchlist & Hospitality Merchants’ report.
• Conduct objective, fair, thorough, unbiased, and timely investigations on fraud incidences reported by schemes, banks, and other external e-payment stakeholders.
• Work closely with other depts. within the organization to investigate and resolve fraudulent incidences.
• Escalate issues with the potential for negative industry and/or corporate exposure.
• Investigation and approval for a limit increase on Pay Attitude, PIN reset, manual reversals, and PayAttitude Validation Bypass.
• Special investigation and review for suspicious scheme transactions.
• Merchant transaction monitoring on TWO, Watchlist & Hospitality Merchants’ report.
• PayAttitude transaction monitoring, investigation, and trend analysis.
• Periodic/monthly submission of blocked users, newly onboarded customers, fraudulent transactions, approved and declined transactions, and trend analysis.
• Work closely with other depts. within the organization to investigate and resolve fraudulent incidences.
• Escalate issues with the potential for negative industry and/or corporate exposure
• Prompt response to inquiries from HelpDesk and Customer service.
• Investigation and response to scheme transactions.
• Timely investigation of fraud incidences reported by banks, merchants, and other external e-payment stakeholders.

Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 4+ years of experience in fraud monitoring, investigation, or a related role within the financial services or e-payment industry.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in using fraud detection tools and platforms.
• Excellent communication and interpersonal skills for collaboration with internal and external stakeholders.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Knowledge of e-payment systems, financial regulations, and fraud prevention practices.
• High level of integrity, discretion, and confidentiality in handling sensitive information.