Fraud Desk Officer

Responsibilities:

• Daily PayAttitude transaction review, monitoring, and trend analysis investigation.
• Periodic/monthly submission of blocked users, newly onboarded customers, fraudulent transactions, approved and declined transactions, and trend analysis.
• Makers and Checkers Report: Review of transactions done by users awaiting validation on the PayAttitude platform.
• Merchant transaction monitoring on TWO, Watchlist & Hospitality Merchants’ report.
• Conduct objective, fair, thorough, unbiased, and timely investigations on fraud incidences reported by schemes, banks, and other external e-payment stakeholders.
• Work closely with other depts. within the organization to investigate and resolve fraudulent incidences. Escalate issues with the potential for negative industry and/or corporate exposure.
• Investigation and approval for limit increase on Pay Attitude, PIN reset, manual reversals, and PayAttitude Validation Bypass.
• Special investigation and review for suspicious scheme transactions.

Requirements:

• OND in Finance, Accounting, Business Administration, or a related field.
• Proven experience working in fraud detection, investigation, or related roles.
• Strong analytical skills and the ability to interpret complex data sets.
• Excellent attention to detail and the ability to identify anomalies or irregularities.
• Knowledge of fraud detection tools, techniques, and regulations.
• Proficiency in using relevant software and tools for data analysis and reporting.
• Effective communication skills, both verbal and written, with the ability to present findings to diverse audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong ethical standards and integrity, with a commitment to upholding the organization's values.