Fraud Investigator

At M-KOPA, We Finance Progress. Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at .M-KOPA is looking for an experienced Fraud Investigator to join the team in Nigeria. Your role will involve conducting end-to-end desk and field investigations, including collaboration with law enforcement agencies such as the police, to apprehend identified perpetrators involved in customer-related fraud incidents.You will oversee the prosecution of cases through the relevant judicial processes. We ask that you have evidence gathering and analysis, preparation of documentation for legal proceedings, and close collaboration with legal authorities. The Fraud Investigator will maintain accurate records, stay updated on industry trends and legal requirements, and work with other teams to implement preventive measures and enhance fraud detection strategies. If you have a background in fraud investigations and experience combatting customer-related fraud, this position at M-KOPA presents an exciting opportunity to make a significant impact.You will report to the Fraud Manager#LI-Onsite

Main Responsibilities

You will perform field and desktop investigations to identify potential instances of fraud.

You will conduct due diligence, collect, and report case findings daily.

You will develop proactive strategies in the field to detect cases of fraud.

You will ensure adherence to established guidelines and procedures when working with law enforcement regarding confirmed fraud cases.

You will support the team in closing all fraud cases within specified timelines.

You will provide regular relevant feedback based on fraud insights from customers, sales agents, and other sources to enhance business practices.

You will coordinate with relevant external partners to ensure the prosecution of relevant cases through the appropriate judicial channels.

Experience, Education and Skills Required

Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).

Proficiency in identifying indicators of fraud through data mining and analytics.

Understanding of common practices of fraudsters, criminal justice processes.

Comfortable working with several partners, including customers, law enforcement, and staff.

Demonstrated ability to act proactively during extended field assignments in both urban and rural areas.

Five years of professional work experience in an investigative role. Preference will be given to candidates with inspector-level experience as ex-police officers.

Proficiency in Microsoft excel (can maintain complex spreadsheets) and MS. PowerPoint.

Fluency in English is required, and proficiency in one or more additional local languages.

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Benefits, What's in it for you;

Private health insurance (inpatient outpatient, maternity, eye care, dental and gym facilities)

Group Life Cover and Personal Accident Cover

Company pension (A mandatory basic national social security scheme)

Airtime and Data allowance (dependent on the nature of the role)

- -M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.