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New
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Front Desk Manager
Point Of Sales For Africa Technology Limited
Hospitality & Leisure
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
Job Summary
As a Front Desk Manager at Bizarre Luxury Apartments Kano, you will oversee front desk operations, guest relations, and reception staff, ensuring seamless check-ins, check-outs, and exceptional guest experiences. You will play a vital role in maintaining high service standards, optimizing efficiency, and managing front-office operations in a luxury hospitality setting.
- Minimum Qualification : OND
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Supervise and coordinate receptionists, concierge, and front desk staff to maintain seamless operations.
- Oversee guest check-ins and check-outs, ensuring efficiency and professionalism.
- Train and mentor front desk staff to maintain exceptional guest service standards.
- Handle guest concerns, complaints, and special requests, ensuring timely resolutions.
- Monitor reservations and room assignments, optimizing availability and revenue.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Implement and maintain front office SOPs, policies, and security procedures.
- Ensure accurate cash handling, billing, and payment processing at the front desk.
- Maintain a professional, welcoming, and organized lobby environment.
- Generate and analyze front desk performance reports and guest feedback.
- Ensure adherence to hospitality industry standards and luxury service expectations.
Requirements:
- OND/ND in Hospitality Management, Business Administration, or a related field
- Minimum 3 years in a front desk supervisory or managerial role, preferably in a hotel or luxury serviced apartment
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