Front Desk Officer

Responsibilities:

• Greet and welcome clients, suppliers, contractors, visitors and employees with a professional and friendly demeanor.
• Manage the front desk area, ensuring it is clean, organized, and presentable at all times.
• Answer and direct phone calls to the appropriate departments or personnel.
• Manage the general email inbox, responding to inquiries or forwarding them to the relevant staff members.
• Register and manage visitor access, ensuring they sign in and out according to company procedures.
• Provide visitors with necessary information and direct them to their appointments.
• Assist with various administrative tasks, including filing, photocopying, and data entry.
• Schedule and coordinate meetings, appointments, and conference room bookings.
• Receive, sort, and distribute incoming mail and packages.
• Arrange for outgoing mail and courier services as required.
• Address client and visitor inquiries promptly and professionally.
• Provide information about the firm’s services, projects, and team members.
• Ensure compliance with security protocols, including visitor management and access control.
• Report any security or safety issues to the Office Manager.
• Monitor and maintain office supplies inventory, placing orders when necessary.
• Ensure the front desk area is stocked with necessary supplies and materials.

Requirements:

• Minimum BSc/HND additional qualifications in administration or customer service are a plus.
• Proven experience as a receptionist, front desk officer, or in a similar role.
• Proficient in Microsoft Office Suite and office management software.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Professional appearance and attitude.
• Ability to handle a busy front desk with efficiency and poise.training sessions, and compliance audits.
• Prepare and submit regular safety reports to management.