Front Desk Officer

Responsibilities:

• Greet and welcome visitors in a professional and friendly manner.
• Manage visitor check-in and ensure they are directed to the appropriate person or department.
• Maintain a clean and organized reception area to reflect a positive company image.
• Answer incoming phone calls and respond to inquiries promptly and courteously.
• Direct calls to the appropriate staff members or take messages when necessary.
• Handle any customer or client concerns and escalate issues to relevant departments as needed.
• Provide general administrative support, such as filing, photocopying, and managing office supplies.
• Assist in the preparation of documents, reports, and presentations for internal use.
• Coordinate with other departments to ensure smooth communication and flow of information.
• Manage appointment schedules for meetings and ensure that meeting rooms are booked and prepared accordingly.
• Keep track of staff availability and assist with scheduling appointments for clients or visitors.
• Receive, sort, and distribute incoming mail, packages, and courier deliveries.
• Coordinate outgoing mail and courier services, ensuring timely dispatch and tracking.
• Respond to inquiries from clients, customers, and potential buyers, providing them with accurate information about Homes and Habitat’s services.
• Handle general questions about property listings, prices, and availability and direct clients to the appropriate department for further assistance.
• Maintain and update records of visitors, inquiries, and any other relevant data for reporting purposes.
• Manage and maintain an organized filing system for company documents and administrative records.
• Ensure that all visitors follow proper security protocols, including signing in and wearing visitor badges where necessary.
• Monitor access to the office and report any suspicious behavior or security concerns to the management.
• Assist with the coordination and setup of company events, meetings, and conferences.
• Ensure that meeting rooms are well-organized and equipped with necessary materials or refreshments.

Requirements:

• 2 years experience
• Diploma in any field
• Warm and cheerful personality
• Good communication skills