General Manager

Responsibilities:

Operational Management:

• Oversee the daily operations of the salon and café to ensure smooth functioning.
• Develop, implement, and monitor operational policies and procedures.
• Ensure compliance with all safety, cleanliness, and service standards.
• Manage the salon and café schedules, ensuring adequate staffing for peak hours.

Team Leadership and Development:

• Recruit, train, and mentor staff across all departments.
• Conduct regular team meetings to communicate goals and updates.
• Monitor staff performance and provide constructive feedback.
• Foster a positive, professional, and customer-focused work environment.

Customer Service:

• Ensure exceptional customer service and resolve any escalated client concerns.
• Monitor client feedback and implement strategies to enhance the customer experience.

Financial Management:

• Manage budgets, track expenses, and analyze financial performance.
• Monitor revenue and implement strategies to achieve financial targets.
• Oversee inventory management, ensuring adequate stock levels while controlling costs.
• Handle vendor negotiations and maintain relationships with suppliers.

Marketing and Growth:

• Collaborate with the marketing team to develop promotional campaigns and initiatives.
• Drive customer retention and acquisition through innovative strategies.
• Monitor social media and in-salon marketing to boost brand visibility.

Facility Management:

• Oversee maintenance, repairs, and overall upkeep of the salon and café premises.
• Ensure all equipment and tools are in excellent working condition.
• Monitor and manage diesel usage and generator operations, including timings and efficiency.

Requirements:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Proven experience (3–5+ years) in management, preferably in the beauty, hospitality, or retail industry.
• Strong understanding of salon/café operations and customer service excellence
• Excellent leadership and team management skills.
• Strong organizational and multitasking abilities.
• Exceptional customer service and problem-solving skills.
• Financial acumen with experience in budgeting and expense management.
• Proficiency in Microsoft Office Suite and familiarity with salon software systems.
• Knowledge of marketing strategies and social media engagement.

Personal Attributes:

• Strong interpersonal and communication skills.
• Detail-oriented and results-driven.
• Ability to work in a fast-paced environment and handle pressure.
• Innovative mindset with the ability to adapt to new trends and challenges.

Benefits:

• Competitive salary package.
• Opportunities for professional growth and development.
• A vibrant and collaborative work environment.