General Manager
BashleeNG
Hospitality & Leisure
Hospitality & Hotel
NGN
250,000 - 400,000
Easy Apply
New
3 days ago
Job Summary
One of our reputable client in Benin City is looking to hire a Hotel Manager that will manage the day-to-day activities of the hotel as well as strategic and business decisions for the hotel.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Responsibilities:
- Oversee guest check-ins and check-outs for a seamless experience.
- Supervise hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
- Lead, train, and evaluate staff, while managing shift schedules and conducting regular performance reviews.
- Address guest complaints and implement improvements to enhance guest satisfaction.
- Ensure a clean and welcoming environment, maintaining high standards of service.
- Conduct regular inspections of guest rooms, public areas, and facilities.
- Promote hotel services and packages, collaborating on promotional activities to maximize occupancy and revenue.
- Prepare and submit operational reports, including occupancy rates, financial summaries, and handle inventory and administrative tasks.
- Manage staff punctuality and ensure adherence to hotel policies.
- Monitor and address guest satisfaction and reviews, implementing changes to improve service.
- Ensure the safety and security of guests and staff by implementing safety procedures.
Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of proven experience in hotel management or a supervisory position within the hospitality sector.
- Strong leadership abilities and effective team management skills.
- Excellent interpersonal and communication skills, with a customer-centric focus.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Self-motivated individual with a sense of ownership and accountability in all responsibilities.
- Languages as required: English, Igbo and or Pidgin.
- Willingness to travel.
- Proximity to the hotel is essential.
- Neat and good dress sense.
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