Head of Banking Operations/Administration

Responsibilities:

• Oversee daily banking operations, including account management, transaction processing, and customer service delivery.
• Ensure full compliance with regulatory guidelines, internal policies, and industry best practices.
• Implement and enhance operational procedures to improve efficiency and service quality.
• Manage branch administrative functions, ensuring optimal allocation of resources and staff productivity.
• Supervise cash management, reconciliation processes, and financial reporting.
• Drive operational risk management initiatives and implement internal control measures.
• Coordinate with other departments to streamline banking operations and enhance customer satisfaction.
• Lead and mentor the operations team, fostering a high-performance culture.

Requirements:

• Minimum of a first degree in Banking, Finance, Business Administration, or a related field.
• At least five (5) years of experience in a similar role, preferably within a Microfinance Bank (MFB) or the finance industry.
• Strong knowledge of regulatory frameworks, financial policies, and banking operations.
• Proven leadership ability to manage teams and drive operational excellence.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills.
• Age limit: Not more than 45 years old.

Location: Lagos

Remuneration: NGN 6 Million Per Annum (Upon Confirmation)

Employment Type: Full-time, Onsite

Work Schedule: Monday – Friday (Occasional Saturdays)

Resumption Time: 7:30 AM – 5:00 PM