Head of Business Development (Outsourcing)

Responsibilities:

Business Development & Revenue Growth:

• Develop and implement an outsourcing business strategy to drive revenue and market expansion.
• Identify and pursue new business opportunities, targeting enterprises seeking outsourcing solutions.
• Build and nurture relationships with key decision-makers in target industries.
• Develop proposals, presentations, and value propositions tailored to client needs.

Strategic Partnerships & Vendor Management:

• Identify, evaluate, and onboard outsourcing partners, ensuring alignment with business objectives.
• Establish long-term relationships with outsourcing vendors to enhance service offerings.
• Negotiate contracts, pricing models, and service agreements with external partners.
• Ensure outsourcing vendors meet agreed-upon SLAs and KPIs.

Client Engagement & Solution Selling:

• Work closely with clients to understand their outsourcing needs and customize solutions.
• Lead contract negotiations and ensure smooth onboarding of new clients.
• Provide consulting expertise on how outsourcing can enhance efficiency and profitability.
• Monitor client satisfaction and drive continuous improvement in service delivery.

Market Analysis & Competitive Strategy:

• Conduct market research to identify emerging trends and competitive landscape in outsourcing.
• Develop go-to-market strategies for new outsourcing service offerings.
• Analyze client and industry needs to refine business development strategies.

Financial & Performance Management:

• Develop and manage the outsourcing business budget, ensuring cost efficiency and profitability.
• Track key performance metrics related to outsourcing revenue, client acquisition, and vendor performance.
• Present financial projections and growth opportunities to senior leadership.

Requirements:

• Bachelor’s or Master’s degree in Business, Consulting, or a related field.
• 10+ years of experience in business development, outsourcing, or consulting.
• Proven track record of securing high-value outsourcing contracts.
• Strong negotiation, sales, and contract management skills.
• Deep understanding of outsourcing models, including BPO, KPO, and shared services.
• Experience working with global clients and managing multi-region outsourcing initiatives.
• Ability to lead cross-functional teams and manage complex business relationships.

Preferred Skills:

• Experience in outsourcing for industries like IT, Finance, HR, or Customer Service.
• Strong analytical skills and the ability to translate data into actionable insights.
• Excellent communication and stakeholder management abilities.