Head, Financial Services

Responsibilities:

• Proper management of customers is necessary to ensure new businesses are won and existing businesses are maintained and grown.
• Responsible for growing team revenues along defined income lines.
• Develop and implement marketing and sales plans for the department.
• Establish, develop, and manage relationships with clients and vendors.
• Supervisory responsibility for effective communication of activities and reports to internal and external targets
  
• Participate actively in the resolution of escalated conflicts with clients (both internal and external).
• Complete ad hoc or planned projects, research works, and other initiatives as directed by senior management from time to time.
• Contribute to the development of the group’s business and relationship management strategies.
• Prepare and track budget performance for the department.
• Ensure adequate staffing for the department.
• Actively contribute to the development of the team through the sharing of information, coaching, and support.
• Generate periodic dashboard reports for senior management.
• Grow assigned clients' market share on all our processing platforms
• Grow income from the sale of all products and services offered to clients within the Financial Institution space
• Provide Executive Reports
• Client relationship management
• Initiate and/or mid-wife new business-related scheme projects or initiatives
• Supervise ROs duties to ensure productivity

KPIs

• Generate project income from all projects marketed and implemented within the defined KPI period
• Generate income from the sale of all products and services offered to clients within the Financial Institution space
• Grow assigned clients' market share on all our processing platforms

Requirements:

• University Education:   First Degree or its equivalent in Marketing or Business Administration or Humanities
• Professional Qualifications – MBA and/or Other Marketing or Card related Professional Qualifications – added advantage
• Experience:   Minimum of 10 years of working experience in Marketing or Sales function in reputable organization(s).

Knowledge:

• Advance Card/e-Payment industry knowledge/experience
• Key Accounts/Relationship Management
• Good knowledge of business/commercial law
• Product Development & Positioning Strategies
• Pricing Strategies/Techniques
• Good knowledge of Consumer Behavior
• Financial literacy
• Brand Management & Communication

Skill/Competencies:

• Strong interpersonal skills.
• Critical reasoning and analytical abilities
• Problem Solving skills/abilities
• Good written and oral communication & presentation skills
• Leadership and People management skills
• Business Acumen
• Office administration