Head of Department, Financial Services

Responsibilities:

• Establish, develop, and manage relationships with vendors.
• Supervisory responsibility for effective communication of activities and reports to internal and external targets.
• Participate actively in the resolution of escalated conflicts with clients (both internal and external).
• Complete ad hoc or planned projects, research works, and other initiatives as directed by senior management from time to time.
• Contribute to the development of the group’s business and relationship management strategies.
• Prepare and track budget performance for the department.
• Ensure adequate staffing for the department.
• Actively contribute to the development of the team through the sharing of information, coaching, and support.
• Generate periodic dashboard reports for senior management.
• Grow assigned clients' market share on all our processing platforms.
• Grow income from the sale of all products and services offered to clients within the Financial Institution space.
• Provide Executive Reports.
• Client relationship management.
• Initiate and/or mid-wife new business-related scheme projects or initiatives.
• Supervise ROs duties to ensure productivity.
• Generate project income from all projects marketed and implemented within the defined KPI period.
• Generate income from the sale of all products and services offered to clients within the Financial Institution space.
• Grow assigned clients' market share on all our processing platforms.

Requirements:

• Minimum of First Degree or its equivalent in Marketing or Business Administration or Humanities Others.
• Professional Qualifications – MBA and/or Other Marketing or Card related Professional Qualifications – added advantage Experience.
• Minimum of 10 years working experience in Marketing or Sales function in a reputable organization(s).
• Advance Card/e-Payment industry knowledge/experience.
• Key Accounts/Relationship Management.
• Good knowledge of business/commercial law.
• Product Development & Positioning Strategies.
• Pricing Strategies/Techniques.
• Good knowledge of Consumer Behaviors.
• Financial literacy.
• Brand Management & Communication
• Strong interpersonal skills.
• Critical reasoning and analytical abilities.
• Problem Solving skills/abilities.
• Good written and oral communication & presentation skills.
• Leadership and People management skills.
• Business Acumen.
• Office Administration.