Head of Department VAS (Value Added Services)

Responsibilities:

• Development of existing & new businesses/ Strategic Partnerships for business growth
• To develop a Roadmap and Marketing Plan for the introduction/enhancement of services
• Ensure continued growth of Unified Payment market share in the VAS sector
• To monitor and analyze market, market trends and technologies locally and globally
• Supervise relationship management practices by R. Os with existing billers to grow the prevailing businesses
• Monitor and ensure stakeholder management - Retailers, shared Agents, Biller aggregators, vendors, banks, consumers, platforms as well as products.
• Ensure staff appraisals, team meetings, and personal development programs are in place for the team
• Lead and motivate staff to improve customer service with various billers & agents
• Ensures all department projects, initiatives, and processes are in conformance with the organization's established policies and objectives as well as ensures cost are kept in line with budget.
• Preparing monthly reports showing the various income lines which is presented to management
• Product Development & Optimization Management.
• Carry out Market research and discovery as well as Departmental budgeting and forecasting
• Hire temporary and permanent employees as business needs dictates

Requirements:

• 10 -15 years’ relevant experience, with 3-4 years heading a team 
• Incidents / Issues Management
• Change Management
• Information Management
• Problem solving and analytical skills
• Working knowledge of UP products
• Basic working knowledge of product management.
• Project Management
• Leadership and people management
• Customer service
• Focus on quality
• Result orientation
• High sense of responsibility, accountability, and dependability
• Presentation & Facilitation
• Written and oral communication
• Critical thinking and analytical skills