Head of Operations

Responsibilities:

• Develop and implement operational strategies that align with the company's business goals and growth objectives.
• Manage day-to-day operational activities across commercial-related functions, ensuring high efficiency, scalability, cost-effectiveness, and capable of supporting growth across West African markets.
• Lead cross-functional teams and collaborate closely with Commercial, Logistics, and other relevant departments to meet the company's strategic goals.
• Develop and implement strategies to streamline operational workflows, increase productivity, and improve resource utilization.
• Optimize end-to-end operational processes across the company's platform, including order management, supplier onboarding, and customer service.
• Manage resource allocation and capacity planning to meet business demands.
• Develop and maintain relationships with key stakeholders, including suppliers and merchants.
• Establish and monitor KPIs for operations to ensure high standards in service delivery and customer satisfaction.
• Work with the support team to ensure a seamless experience for clients on the company's platform, maintaining high standards of service and issue resolution.
• Ensure compliance with industry standards, local regulations, and company policies while proactively managing operational risks.

Requirements:

• Bachelor’s degree in Operations Management, Supply Chain, Business Administration, or a related field.
• Minimum of 5 years of experience in operations management, with at least 2 years in a leadership role overseeing cross-functional teams.
• Proven experience in managing high-performing teams and developing operational processes.
• Deep understanding of B2B marketplace dynamics and supply chain operations.
• Strong background in e-commerce, chemical trading, or logistics, with a demonstrated ability to drive process improvements and operational efficiency.
• Knowledge of chemical industry regulations and compliance requirements.
• Excellent communication skills
• Strategic thinking and execution
• Leadership and team management
• Stakeholder management
• Strong analytical skills; using data to make informed decisions.
• Problem solving and decision-making.
• Excellent project management and organizational skills.

Location: Lagos

Work Mode: Hybrid