Head, Value Added Service

Responsibilities:

• Development of existing and new businesses/strategic partnerships for business growth
• Develop a roadmap and marketing plan for the introduction/enhancement of services
• Ensure continued growth of Unified Payment market share in the VAS sector
• Monitor and analyze market, market trends, and technologies locally and globally
• Supervise relationship management practices by R.Os with existing billers to grow the prevailing businesses
• Monitor and ensure stakeholder management - retailers, shared agents, biller aggregators, vendors, banks, consumers, platforms as well as products.
• Ensure staff appraisals, team meetings, and personal development programs are in place for the tea
• Lead and motivate staff to improve customer service with various billers & agents
• Ensures all department projects, initiatives, and processes are in conformance with the organization's established policies and objectives as well as ensures costs are kept in line with budget.
• Preparing monthly reports showing the various income lines which are presented to management
• Product Development & Optimization Management.
• Carry out Market research and discovery as well as Departmental budgeting and forecasting
• Hire temporary and permanent employees as business needs dictate.

Requirements:

• 10 -15 years of relevant experience, with 3-4 years heading a team
• A minimum of first degree in any management science, social science, and other related discipline.

Knowledge:

• Incidents / Issues Management     
• Change Management     
• Information Management     
• Problem solving and analytical skills     
• Working knowledge of UP products     
• Basic working knowledge of product management.
• Project Management Skills     

Skill/Competencies:

• Leadership and people management     
• Customer service     
• Focus on quality     
• Result orientation     
• High sense of responsibility, accountability, and dependability
• Presentation & Facilitation 
• Written and oral communication     
• Critical thinking and analytical skills