Hotel Supervisor

Responsibilities:

• Oversee guest check-ins and check-outs for a seamless experience.
• Supervise hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
• Lead, train, and evaluate staff, while managing shift schedules and conducting regular performance reviews.
• Address guest complaints and implement improvements to enhance guest satisfaction.
• Ensure a clean and welcoming environment, maintaining high standards of service.
• Conduct regular inspections of guest rooms, public areas, and facilities.
• Promote hotel services and packages, collaborating on promotional activities to maximize occupancy and revenue.
• Prepare and submit operational reports, including occupancy rates, and financial summaries, and handle inventory and administrative tasks.
• Manage staff punctuality and ensure adherence to hotel policies.
• Monitor and address guest satisfaction and reviews, implementing changes to improve service.
• Ensure the safety and security of guests and staff by implementing safety procedures.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 2-3 years of proven experience in hotel management or a supervisory role within the hospitality sector.
• Strong leadership abilities with effective team management skills.
• Excellent interpersonal and communication skills, with a customer-centric focus.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Self-motivated with a strong sense of ownership and accountability.
• Language proficiency in English, Igbo, and/or Pidgin is required.
• Willingness to travel.
• Proximity to the location is essential.
• Neat and professional dress sense.