IT Support Engineer

Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for staff, ensuring that they know how to log in
• Solving password problems
• Talking to clients and computer users to determine the nature of any problems they encounter
• Responding to breakdowns
• Investigating, diagnosing, and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Obtaining replacement or specialist components, fixtures, or fittings
• Checking computer equipment for electrical safety
• Maintaining records of software licenses
• Troubleshooting wide area networks, servers and routers, local area networks, and switches.
• Responding to technical inquiries, logging service, and repair, creating manuals and guides, and training clients, staff, and associates.

Requirements:

• Knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Ability to work well with people
• Strong communications skills
• Excellent organizational skills
• Ability to quickly establish good working relationships with clients
• Willingness to sometimes work unsociable hours
• Patience and a logical mind
• Enthusiasm for continual learning