IT Technician

Responsibilities:

• Serve as the senior escalation point for complex technical challenges related to the Microsoft technology stack, including M365, Entra/Azure, and Microsoft cybersecurity products.
• Lead technical projects from design through implementation, creating solutions, and training resources, and ensuring operational excellence through monitoring and automation.
  
• Configure and monitor corporate IT systems, including Entra/Azure, Active Directory, Endpoint Configuration Manager, Intune, Defender, and M365, ensuring performance, reliability, and security.
• Configure and maintain endpoint images and standard setups using Microsoft Autopilot and manage standard software installation packages.
• Work with IT teams, Cyber Security, Service Desk, and stakeholders to integrate and configure M365, Intune, and Azure with other enterprise applications and services.
• Provide advanced technical support and resolve issues related to M365, Azure, and Defender, working on assigned incidents to resolution.
  
• Develop and maintain comprehensive documentation, policies, and procedures related to IT system administration and security protocols.
• Conduct periodic audits and assessments of corporate IT systems to ensure compliance with regulatory requirements and internal policies.
• Stay current with new technology and updates within M365 and associated technologies.
• Embrace a learning mindset and stay informed about industry trends.
• Conduct research to support project initiatives and improve operational efficiencies.
• Develop and implement training programs to enhance employee skills and knowledge.
• Provide ongoing coaching and development to employees.
• Supervise staff effectively, ensuring high levels of motivation and performance.
  
• Assist with administrative duties and support project execution.
• Learn new skills and technologies as required to keep the project at the forefront of innovation.
• Must be fluent in American English, with excellent verbal and written communication skills.
• Effectively communicate with team members, external partners, and stakeholders.
  
  

• Proven experience as an IT professional with extensive experience in managing and supporting Microsoft technologies.
• Strong ability to follow instructions and manage time effectively.
• Demonstrated skill in creating and managing schedules.
• Experience in coaching and supervising employees.
• High proficiency in research and process improvement.
• 3-5 years experience as an IT technician
• Ability to work long hours as needed with significant autonomy.
• Fluency in American English is essential.

Benefits:

• Competitive salary and performance bonuses.
• Living accommodations provided with full access to project amenities.
• Opportunity to work in a dynamic, innovative environment and make a significant impact.