Lead, Commercial Department

Responsibilities:

Strategy Development & Implementation:

• Develop and implement the commercial strategy in line with the company's goals and market trends.
• Identify new business opportunities and market segments to grow the customer base.
• Conduct market research and analysis to identify growth areas, competitive positioning, and pricing strategies.

Business Development & Sales:

• Lead the sales and business development teams to meet revenue targets.
• Build and maintain relationships with key clients, partners, and stakeholders.
• Drive proposal development, contract negotiations, and close high-value deals.
• Collaborate with operations to ensure customer satisfaction and seamless service delivery.

Client Relationship Management:

• Develop and nurture long-term client relationships to ensure customer retention and loyalty.
• Serve as the senior contact for key accounts, addressing escalated issues promptly.
• Collect and use client feedback to drive service improvements and innovation.

Revenue & Profitability Management:

• Take responsibility for commercial KPIs, including revenue growth, gross margin targets, and customer retention.
• Develop pricing models and contracts that maximize profitability while staying competitive.
• Analyze financial performance, budgets, and forecasts for the department.

Leadership & Team Management:

• Lead, mentor, and develop the commercial team to ensure high performance and growth.
• Set clear objectives, conduct performance reviews, and promote a results-driven culture.
• Encourage cross-departmental collaboration to align with broader company objectives.

Market & Competitor Analysis:

• Stay informed on industry trends, competitor activities, and evolving customer needs.
• Provide strategic insights for product or service development and market positioning.
• Ensure the company remains competitive and adaptable to market changes.

Compliance & Risk Management:

• Ensure all commercial activities are compliant with legal and regulatory standards.
• Manage risks related to contracts, client relationships, and market fluctuations.
• Collaborate with the legal department to secure favorable terms and mitigate risks in client agreements.

Qualifications:

• Education: Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. A relevant postgraduate qualification is preferred.
• Experience: At least 5 years in a commercial role, with 2-3 years of managerial and sales leadership experience, preferably in logistics, transportation, or supply chain.
• Industry Knowledge: Strong understanding of the logistics and supply chain market, including trends, regulations, and technological advancements.

Skills:

• Leadership and people management abilities
• Excellent negotiation, communication, and interpersonal skills
• Strong financial acumen and the ability to interpret financial data
• Strategic thinker with a track record of executing successful commercial strategies
• Proven ability to meet and exceed growth targets

Key Competencies:

• Leadership: Ability to inspire teams to achieve common goals
• Commercial Acumen: Deep understanding of market dynamics and growth opportunities
• Customer Focus: Ability to deliver exceptional value to clients
• Problem-Solving: Strong analytical skills to identify challenges and implement solutions
• Adaptability: Thrive in a fast-paced, dynamic environment

Benefits:

• Competitive salary
• Performance-based bonuses
• Health benefits
• Opportunities for professional development.

Location: Ikeja, Lagos