Learning & Performance Manager

Responsibilities:

• Design and execute the L&D strategy to close skill gaps, support career growth, and enhance technical competencies.
• Conduct comprehensive training needs assessments with department heads to identify gaps and growth areas across roles, tailoring solutions to enhance team performance and productivity.
• Design and facilitate diverse training programs, including workshops, e-learning modules, and on-the-job training to drive knowledge retention and practical application.
• Develop curriculum and content for various staff audiences and delivery methods to include both synchronous and asynchronous learning.
• Lead initiatives to develop high-potential employees; including mentoring programs, leadership training, and career pathways that promote internal growth and retention.
• Partner with internal subject matter experts and external vendors to deliver high-quality learning experiences.
• Source, evaluate, and manage relationships with external training providers and consultants to ensure cost-effective and high-quality learning solutions.
• Implement a structured onboarding and orientation program for new hires to ensure seamless integration into the company's culture and business processes.
• Track and evaluate the effectiveness of training programs through metrics like participant feedback, post-training assessments, and performance improvements, ensuring that training objectives are met and impact is measured through performance improvements and employee feedback.
• Develop and implement the organization's performance management strategy to foster a results-driven culture, aligning the processes with organizational and departmental goals.
• Collaborate with department heads and managers to set measurable goals, encourage continuous feedback, and ensure alignment with overall business objectives.
• Lead initiatives to establish clear, measurable performance indicators for each role level, providing employees with a transparent view of expectations and growth pathways.
• Oversee the end-to-end performance review cycle, including setting timelines, coordinating appraisals, and providing support to managers to conduct effective evaluations.
• Ensure that managers are equipped with the tools, training, and guidance needed to conduct effective performance evaluations, identify high-potential employees, and manage underperformance constructively.
• Implement structured talent reviews to identify top performers, support succession planning, and ensure that critical roles are proactively supported with a talent pipeline.
• Facilitate performance calibration sessions with department heads to ensure consistency and fairness in assessments, rewards, and recognition practices.
• Utilize data and analytics from performance management tools to identify trends, inform talent decisions, and continuously improve the brand's performance strategy.

Requirements:

• Bachelor’s degree in Human Resource Management, Organizational Development, Industrial Relations, Business Administration, or a related field.
• Minimum of 5 years of experience in Learning & Development and performance management roles, with a strong background in B2B or relevant industry sectors.
• Demonstrated experience in designing and implementing training programs and performance management systems within a fast-paced or evolving organization.
• Strong understanding of competency frameworks, talent development strategies, and employee performance appraisal techniques.
• Proficiency in learning management systems (LMS) and performance management software.
• Stakeholder Management
• Strong communication and interpersonal skills
• Project management
• Strong analytical skills with the ability to interpret data and create actionable insights.

Location: Lagos

Work Mode: Hybrid