Loan Officer

• Identify new sales opportunities through market research, networking, and lead generation.
• Develop and execute sales strategies to meet targets.
• Conduct presentations, demonstrations, and negotiations to close deals.
• Maintain knowledge of products and services to effectively communicate Venus Finance’s value.

• Build and maintain strong customer relationships by providing excellent service.
• Act as the primary point of contact for customer inquiries and concerns.
• Follow up with customers regularly to ensure satisfaction and resolve issues.
• Use CRM software to track customer interactions and feedback.

• Maintain accurate records of loan applications and client interactions.
• Prepare and submit reports on loan performance and client data.
• Collaborate with internal teams to ensure a seamless customer experience.
• Gather and analyze customer feedback to identify improvement areas.
• Implement strategies to enhance customer retention and reduce churn.
• Monitor customer satisfaction metrics like NPS and CSAT.

• Conduct market research to identify trends, opportunities, and competitor activities.
• Analyze competitors’ offerings to find differentiation opportunities.
• Provide recommendations to management based on market analysis.
• Contribute to the development of sales and customer experience policies.

• Provide administrative support across departments.
• Assist in onboarding new employees and managing employee records.
• Support HR/Operations Managers in daily tasks.

• Suggest and implement improvements to administrative processes.
• Implement best practices for office management and customer service.
• Participate in training programs to enhance skills.

• Prepare regular sales and customer experience reports for management.
• Keep accurate records of sales activities and customer feedback.

Requirements:

• Minimum of 2 years work experience in similar role