Quality Assurance Volunteer

Responsibilities:

• Work closely with the recruitment/desk officers across all Job centers to collate all placements recorded.
  
• Call employers to verify placement details of hired jobseekers.
• Call Jobseekers when necessary to confirm placement or track impact. 
• Work closely with the MERL teams to audit call recording for the call center.
• Improve existing metrics for Quality Assurance reviews.
• Carry out weekly audits on call recordings for each of the call center agents.
• Attend meetings relating to the call center and job center to be abreast of all recent updates or changes.
• Work closely with all recruitment/desk officers to maintain accurate records of job vacancies, candidate profiles, and recruitment activities.
• Keep track of and provide weekly, monthly, and quarterly reports on the number of Job listings, applicants and total vacancies fulfilled across all job centers.
• Report directly to the Partnerships team. 

Requirements:

• Must be fluent in Hausa Language 
• Must be resident in Lagos
• Excellent communication skills
• Strong problem solving skills
• Ability to work independently with little supervision
• In-depth knowledge of the script and metrics for determining quality. 
• Must be able to provide accurate and timely reporting.
• Prior experience working in QA or similar roles.
• Have an educational background or recognized certifications in communications, quality management, or related fields.

Location: Marina, Lagos

Contract Duration: 6 Months 

Remuneration: NGN 150,000 Gross

Work Mode: Hybrid ( 1 day WFO, and 4 days WFH)

Application Closing Date:  10th October 2024