Services Support

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• This position is responsible for hands-on generation of daily/monthly invoices and tracker update. 
• Due to our diverse nature of customers internal and external the position requires adhering to different methods of invoicing and report production, resolving discrepancies in the process through data analysis or directly with the credit controller and keeping to a tight daily schedule for an accurate and timely invoice and tracker update.

Internal: Vertiv Internal Departments

External: Customers, suppliers, subsidiaries, Distributors               

• To generate daily/monthly invoices and tracker in an accurate and timely manner
• To adhere to and maintain invoicing and tracker update processing methods and rules.
• Perform any other duty that may be delegated to us which is reasonable and within our level of expertise.
• Assist and respond to client or internal queries by phone and email.
• Identify systemic recurring issues, identify root causes, and develop systemic solutions for process improvement.
• Develop multiple internal relationships with key departments to assist with problem-solving.
• Respects all rules and principles of local and international Vertiv Trade Compliance procedures related to all operations and business practices. 
• Work directly with clients to determine their view of issues, and be the client advocate for resolution when the standard channels are not resolving the issue(s)
• Responding to RFQ and putting together quotation.
• Any other duties as deemed appropriate by your line manager.

• Mandatory
  • HND, BSC in Business Administration or relevant field
• Good knowledge of Microsoft Word/Excel/Outlook, specifically for extracting data
• Minimum 3 years’ experience in Data Analysis

 

• Desirable
  • Knowledge of SAP

 

 

• Pre-requisites
• Fluency in English – oral and written 

 

 

• Travel
• 10% 

 

 

 

 

 

 

# Name Definition 1 Establishing Effective Teamwork Maintains smooth, effective working relationships.  Includes the right stakeholders and supports peers; treats people with respect and talks about the situation, not the person. 2 Building and Maintaining Relationships Negotiates adeptly with individuals and groups.  Effective at managing conflict and confrontations skillfully.  Knows how to build and maintain working relationships with co-employees and external parties.  Can negotiate and handle work problems without alienating people.   Understands others and can get their cooperation in non-authority relationships. 3 Communicating Effectively Expresses ideas clearly and concisely.  Disseminates information about decisions, plans, and activities.  Is a willing and patient listener and is open to feedback. 4 Managing Change Uses effective strategies to facilitate organizational change initiatives and overcome resistance to change. 5 Analysis, Solving Problems and Making Decisions Makes timely decisions.    Readily understands complex issues.   Creates solutions that effectively address problems. 6 Providing Customer Service Puts customers first in everything they do both internally and externally, to meet/exceed their expectations. 7 Managing & Developing Yourself – Self Awareness Admits shortcomings, accepts feedback and works to improve. 8 Demonstrating Ethics and Integrity Acts in accordance with stated values.  Follows through on promises. Uses ethical considerations to guide decision and actions. 9 Drive and Sense of Urgency Doesn’t wait to be told, confidence to act. Sees things through, gets VALUE-ADDED priorities done, pushes self and others

 

The employee undertakes to:

• Respect local and international procedures concerning incoterms (ITC) in all transactions
• Report all ITC issues encountered during their functions to the ITC Gatekeeper of their department or directly to the ITC Manager.
• Regularly attend ITC training