Ticketing Consultant

Responsibilities:

• Scheduling flights based on customer needs and available flights, ground transportation, Covid-19 protocols, including checking weather conditions and making changes as needed.
• Communicating with customers to answer questions about tickets, pricing, or flight schedules.
• Confirm customer payments for airline tickets.
• Help clients ensure their visas and other necessary documents are up to date for the locations they need to travel.
• Entering customer information into a computer system to issue tickets or update records.
• Ticketing agent jobs that involve processing electronic ticketing requests for customers or agents over the phone.
• Explaining airport rules and procedures to passengers prior to boarding flights.
• Processing refunds for lost or damaged tickets or reservation errors.
• Explaining applicable fees and taxes for each ticket.
• Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal.
• Comprehensive follow-up with clients both via mail and calls to close deals.
• Assisting clients with basic and special needs.
• Ability to train staff on the job to enhance their understanding.
• Other duties as assigned.

Requirements:

• Minimum of 2 years prior work experience as a Travel Consultant or Ticketing and Reservation Officer
• Must be fluent in English Language.
• Excellent communication skills.
• Ability to work well under pressure and multitask in a fast-paced environment.
• Basic math skills.
• Proficiency with computers and Microsoft Office applications
• Demonstrate decision-making skill
• Strong organizational, communication, and interpersonal skills
• Team-oriented thinking and action
• Flexibility and adaptability to changing situations
• High proficiency in the use of Microsoft Office tools
• Highly innovative & creative
• Detail and Result orientation
• Must be able to identify and resolve problems promptly
• High level of initiative
• Good conflict management skills
• Good negotiation skills
• High analytical ability
• Project Management Skills
• Presentation Skills
• Good Reporting Skills

Benefits:

• Medical (HMO).
• Paid holiday.

Location: Lekki Phase 1, Lagos

Remuneration: NGN 250,000 -300,000 Net

Note: Normal daily load: 8 hours, Normal weekly load: 5 days (will work beyond this duration when necessary)