New
Yesterday
Ticketing Officer
TreeTop Consulting
Admin & Office
Tourism & Travel
NGN
75,000 - 150,000
Easy Apply
Job Summary
The Ticketing Officer is responsible for managing and coordinating the sale and distribution of airline, bus, train, or event tickets. The role requires exceptional customer service skills, knowledge of ticketing systems, and an ability to work efficiently in a fast-paced environment.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Book and issue tickets for air travel, rail, bus, and other transportation services as per client requests.
- Ensure accurate ticketing by managing fares, schedules, and discounts using the Global Distribution System (GDS) or other ticketing software.
- Provide clients with accurate information on routes, ticket prices, schedules, and seat availability.
- Process cancellations, changes, and reissuances of tickets, managing refund requests and other client inquiries.
- Liaise with airlines and transport providers to secure the best deals and resolve any ticketing or reservation issues.
Requirements:
- Proven experience as a Ticketing Officer or in a related customer service role within the travel industry.
- Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, or similar ticketing software.
- Strong communication and interpersonal skills, with the ability to handle customer inquiries effectively.
- Diploma or degree in Travel and Tourism, Hospitality, or a related field.
- Certification in GDS ticketing systems or travel operations is an advantage.
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