Verification Agent

Responsibilities:

• Conduct detailed checks on provided information, including identification documents, employment records, and references.
• Cross-reference data with internal and external databases to confirm authenticity.
• Contact third parties, such as previous employers, educational institutions, or references, to verify claims.
• Prepare detailed reports outlining verification outcomes, discrepancies, or inconsistencies.
• Communicate effectively with clients, applicants, or stakeholders to clarify unclear or missing information.
• Maintain accurate and up-to-date records of verification activities in the company’s database or CRM system.
• Ensure compliance with data protection regulations and organizational confidentiality policies.
• Escalate unresolved or fraudulent cases to the appropriate departments or authorities.
• Continuously update knowledge on verification processes, tools, and compliance standards.
• Provide feedback or recommendations to improve verification procedures.

Requirements:

• A minimum of a high school diploma; a bachelor’s degree in a related field (e.g., business, law, or social sciences) is an advantage.
• Proven experience in verification, background checks, or a related field is preferred.
• Strong analytical and investigative skills.
• Excellent attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Proficiency in using verification software and online databases.
• Strong organizational and time-management abilities.
• High level of integrity and confidentiality.
• Ability to work independently and as part of a team.
• Problem-solving mindset with a proactive approach.