Casino Operations Manager

Responsibilities:

• Develop and implement a comprehensive operational strategy based on the long-term development goals of the casino;
• Establish and maintain good customer relationships, enhance customer satisfaction and loyalty, and promote customer sustained consumption;
• Supervise the work of the customer service team to ensure that customer inquiries, complaints, and other problems can be solved in a timely and effective manner;
• Ensure that the operation activities of the casino comply with relevant laws, regulations, and regulatory requirements to avoid legal risks.

Requirements:

• More than 5 years of operation and management experience in casino or related industries, familiar with the overall operation process and management norms;
• With strong data analysis ability, able to collect and analyze relevant operational data to provide data support for decision-making;
• Have good communication and coordination skills, and can maintain good cooperative relations with different departments and external institutions.