General Manager

Responsibilities:

• Establish and maintain business standards for accuracy, productivity and reliability
• Forge strategic partnerships and relationships with clients, vendors, banks, investors and all other professional business relationships.
• Work closely with senior management team to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitably and efficiencies within the company.
• Work with the CEO and CFO in the capital raise process, participate in the company’s road shows. Meet, interact and present information effectively to potential investors and private equity firms.
• Provide management to staff and leadership to the organization that aligns with the company’s business plan and overall strategic vision.
• Ensure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business
• Implement systems and procedures to prevent stockouts
• Support the customer service department team to ensure processes and procedures are optimized.
• Implementing or optimizing systems and processes
• Identifying product feedback loops within the organization and working with stakeholders to close those loops with new routines
• Foster a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.
• Help promote a company culture that encourages top performance and high morale.
• Generate regular reports and insights to identify trends, opportunities, and areas for improvement
• Monitor competitor e-commerce sites and industry trends to stay ahead
• Identify opportunities to differentiate our business and improve our competitive edge
• Responsible for budget proposal development and ensure all operational teams are integrated in the process.
• Drive company results from both an operational and financial perspective working closely with the CFO, CEO and other key executive team members
  
• Support the HR Manager in implementing an adequate HR strategy, improving induction, capacity building, and retention of staff.

Requirements: 

• 5+ years of experience in a similar role
• B.Sc in Business Management, or any related discipline
• Proven work experience as Operations Manager or similar role
• Experience in an e-commerce sector or start up is an added advantage
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Experienced in end-to-end process management
• Excellent communication skills
• Strong problem-solving skills
• Familiarity with leading E-commerce platforms
• Good leadership and people management.