Hotel Manager

Responsibilities:

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees, etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information, and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them to the facilities, address their complaints, find solutions to problems, offer information, etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations, etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners, etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Monitor security protocols to protect guests, employees, and assets.
• Provide regular updates on financial performance, operational challenges, and successes.
• Collaborate with hotel owners or corporate management to align strategies and goals.

Requirements:

• Proven experience as a Hotel Manager or relevant role
• Degree in Business Administration, Hotel/Hospitality Management or relevant field
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office.
• Knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and great attention to detail
• Ability to inspire and motivate a diverse team
• Strong knowledge of budgeting, forecasting, and financial analysis
• Ability to respond to market changes and evolving guest needs