Operations Officer

Responsibilities:

• Key in customer orders when they come through via phone, WhatsApp, or email. 
• Handle direct customer interactions for anything that goes beyond what our automated updates can handle (special requests, unique issues). 
• Tackle any delivery issues that pop up, working closely with both internal teams and external stakeholders to ensure smooth solutions. 
• Make sure our Titans (dispatch riders) have the right info and support to get the job done and exceed customer expectations. 
• Dig into the data, spot trends, and recommend ways to keep things running more smoothly and efficiently. 
• Pass on customer and operations feedback to the right teams so we’re always improving.
• Work closely with other departments to keep the whole operation flowing seamlessly. 

Requirements: 

• We require a minimum of a bachelor’s degree (or HND)
• 1-3 years experience
• Successful completion of, or exemption from, the NYSC programme. 
•  We prefer candidates who reside in or near Isolo. Residing close to the office allows for a smoother start to your day, helping you focus on what truly matters without the added strain of a lengthy commute. 

Who Are We Looking For? 

• Bold, ready to take charge and embrace new challenges. 
• Resilient, able to push through every challenge, seeing failure as feedback.
• Ethical, committed to doing the right thing even when no one’s looking.
• Excellent, committed to going all in – no half-measures.
• Different, confident that they’re special, and would rather stand out than fit in.
• These qualities aren’t just buzzwords to us – they’ll define how you tackle challenges and deliver results every single day. 

Attributes: 

• A Quick Learner: While experience is a plus, what really matters is how fast you can learn and how quickly you adapt to new challenges. 
• Sharp Communication Skills: Whether it’s a quick chat, a detailed email, or breaking down complex ideas, you make it clear and impactful. 
• Tech-Savvy: You know your way around software – whether it’s using data dashboards to spot trends or communicating efficiently with our riders and customers.
• Drive for Excellence: You don’t just check boxes – you push for the best outcome every time because half-measures aren’t your style. 
• Cultural Fit: You naturally align with our core values – boldness, resilience, ethics, excellence, and embracing what makes you unique. If you thrive in a fast-paced, bold environment where no two days are the same, you’ll feel right at home at Vutto. 

Location: Isolo, Lagos

Remuneration: NGN 100,000 - 130,000

Ready to Join Us? 

Think you’re a perfect fit for our crew? Take that bold step and smash the Apply button! Be sure to clear out the cobwebs in your inbox – we don’t want our response getting lost in there! We’re excited to see what you’ll bring to the table!