Sales and Operations Supervisor

Responsibilities:

• Develop and implement effective sales and marketing strategies to increase occupancy and overall revenue.
• Oversee the daily operations of our events and accommodation business to ensure high guest satisfaction.
• Collaborate with clients to ensure they meet payment deadlines and assist in converting visitors to customers.
• Conduct market research and identify trends to stay ahead of the competition and maximize opportunities.
• Promote the venue’s services and amenities, including the spa, events hall, and accommodation, through creative digital and traditional marketing campaigns.
• Build relationships with potential clients and partners to boost bookings and guest retention.
• Prepare monthly sales forecasts, performance reports, and marketing analyses for senior management.
• Supervise and manage junior staff, ensuring professionalism, efficiency, and adherence to relevant brand policies and standards.
• Regularly inspect the work of cleaning staff to ensure all facilities are clean, well-maintained, and operating at very high standards.
• Handle guest inquiries, feedback, and complaints with a focus on resolving issues promptly and professionally.
• Collaborate with Human Resources to manage staff schedules, enhance staff performance, conduct evaluations, and provide continuous training to ensure service excellence.

Requirements:

• Bachelor’s degree in Marketing, Hospitality Management, Project Management, Business, or a related field.
• Proven experience in both sales/marketing and operations, preferably in the events, training, and/or hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and manage a variety of responsibilities, from strategic planning to hands-on supervision.
• Knowledge of digital marketing, sales tactics, including relevant software, is an advantage.
• Ability to work collaboratively with tenants, staff, and external partners to drive business growth