4 weeks ago
Skills Required
Management and leadeship skills Team building Menu Development Planning and Organizational skills Critical thinking Problem solving skills Conflict Management Interpersonal Communication Customer Servivce Positive Attitude Flexibility.Job Summary
The ideal candidate will oversee all day-to-day restaurant operations, ensuring excellence in service delivery, team accountability, guest experience, and internal structure. He/She must be passionate about customer experience, a hands-on leader with a proven record of driving team performance through measurable KPIs.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Lead and manage all operational departments (FOH, kitchen, admin, inventory)
- Conduct weekly departmental reviews and staff check-ins
- Monitor and resolve service flow and customer experience issues
- Enforce discipline, roster compliance, and staff performance
- Track and report on weekly KPIs
- Maintain service and brand standards across shifts
- Coordinate with MD on escalations and innovations
Requirements:
- Minimum of 5 years experience
- Degree in a related field
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